Tickets
Today's Tickets
Completed75%
New Tickets
Assigned5
27
Active
18
Solved
12
Closed
3
Open
5
Critical
7
High
Avg. Response Time
Live Calls
Incoming 15
Outgoing 18
Agents Online
Busy 15
Online 18
Offline 13
Tickets by Priority
High 15
Medium 18
Low 13
Top 5 Agents
| # | Agent | Tickets | Time Spent | Feedback |
|---|---|---|---|---|
| 1 | Elisa Shah | 54 | 2 Hrs 30 Mins | |
| 2 | Ladonna Jones | 49 | 2 Hrs 21 Mins | |
| 3 | Jewel Alexander | 45 | 2 Hrs 15 Mins | |
| 4 | Rich Spears | 42 | 2 Hrs 10 Mins | |
| 5 | Shelly Daniel | 38 | 2Hrs 05Mins |
Feedback
Christian Ochoa
Amazing
3 mins ago
Marci Aguirre
Great as always. All sorted with in a short time.
5 mins ago
Rico Barry
All sorted with in a short time.
5 mins ago
Dawn Shepherd
Great support guys
6 mins ago
Heidi Ali
Sorry guys
6 mins ago
Julio Olson
Awesome support
9 mins ago
Lily Lyons
Thanks
9 mins ago